Who can claim
The welcome offer is for new players who register a new account with us. It has no expiry date, so it waits for you until you are ready.
Rainbow Spins Casino
Win up to 500 free spins on 9 Pots of Gold
Welcome to Rainbow Spins Casino, home to hundreds of online games, from jackpot slots and Megaways reels to roulette and blackjack tables with live dealers.
Rainbow Spins welcome bonus
Here is how our welcome offer works, step by step.
Fund £10 and spin the Mega Reel
Your first deposit of £10 or more unlocks a free spin of our Mega Reel, unless the offer itself sets a different amount. The prizes it shows can change at any time without notice. The number of free spins varies from player to player, and the biggest prize on offer is 500 spins.
Free spins on 9 Pots of Gold
Your welcome spins play on 9 Pots of Gold, a regular slot chosen for this offer, and carry 0x wagering. Their winnings are paid as bonus cash. Maximum win amounts apply, so you may not receive every spin shown as remaining to play. If your connection drops mid session, the spins usually finish in the background and the winnings reach your balance as bonus money about 30 to 45 minutes after you claimed them.
Turning bonus cash into real money
Bonus cash requires wagering of 10 times the bonus won plus any wagering requirement still outstanding, unless the promotion's own terms say otherwise. Once that is met, the sum that moves into your real money balance can be no more than the total you have ever deposited with us, and never more than £250.
If you close the claim pop-up, the promotion is gone and we cannot add it to your account later. Closing the Mega Reel pop-up works the same way, and the reel only returns with your next claim. A deposit made through Quick deposit does not come with the welcome Mega Reel. Beyond that, Quick deposit and In-Game deposit do not trigger offers automatically, so contact our support team to claim one you were eligible for. While a withdrawal is pending, no promotion is credited, and it is not added once the withdrawal has been processed either.
Rainbow Spins login and your account
Tap Log in and you are straight back to your games, while new players start from the Join Now button in the same box.
Join now
Choose a unique username and a password when you register. Together they open your account and our services, so keep both private, because you are responsible for deposits and losses made with them. Tell us at once if you suspect someone else has used your account. The identity details you give at sign-up go to authorised credit reference agencies, which confirm who you are and your card details.
Log in
Enter the username and password you chose at sign-up. The login box also offers a Remember Me option.
Face ID and fingerprint
Prefer not to type? You can also sign in with Face ID or with your fingerprint straight from the login box.
Forgotten password
Click Forgotten Password just under the login box and enter your username or registered email address. We send a link to that inbox so you can sign in and update your details.
One account, 18 and over
Each person can hold one account with us, and you must be 18 or over to play. We may ask for proof of age at any stage, and after you register we may request further identification for the identity checks our regulators require.
Inactive accounts
If you do not log in for 365 days in a row, your account becomes inactive. We contact you before that happens, and afterwards we suspend the real money balance to keep it safe. An administration fee of £5.00 is then taken every 30 days until the account is no longer in credit or you reactivate it. Your right to the remaining real money stays intact, and restoring it may involve identity checks.
Free spins offers and promo games
When one of our offers gives free spins for registering a debit card, the spins arrive once you add a valid card through the Add a Card pop-up straight after you sign up.
Card registration spins and the £50 limit
If your account has never made a deposit when wagering is complete, the most your bonus winnings can convert into is £50 of real money. Any bonus balance above that is removed permanently.
Mega Reel, Mega Wheel, Bonus Wheel and Loot Chest
Our promo games are games of chance, so winning a prize is never guaranteed. A play can be free, or you may be invited to pay a small fee shown on the game, which is deducted from your balance. Prizes follow exactly the same rules whether you paid or played for free.
Offers in your inbox
Offers and promotions sent to your on-site inbox belong to the account they were sent to. If several people use one device, the username in the message shows who can claim it.
Claiming prizes
Claim any promotional prize within 7 days after we send the winning notification, and make sure your account is active when you claim, or the prize will not be valid.
Our promotions page is refreshed with new deals, tournaments and bonus specials, so it shows what is running right now.
Wagering and bonus rules
These rules cover every bonus and promo game on our site unless a promotion's own terms say otherwise.
How wagering works
Your requirement is the bonus you win multiplied by the offer's wagering multiple, plus any requirement you still have outstanding. Only bonus wagers count towards it. Real money wagers do not. When you complete it, the remaining bonus up to the conversion limit moves to your real money balance and the rest is removed for good.
Games that take bonus wagers
Bonus wagers can be placed on a set list of games that includes 9 Pots of Gold, Big Bass Bonanza, Fishin Frenzy, Eye of Horus and Starburst. Bonus money cannot be staked on progressive jackpot slots such as Fluffy Favourites Jackpot and Fluffy Too Jackpot, or on bingo, table games or live casino games.
Games that do not count
Blackjack and roulette in all their variants, any other casino style games and progressive jackpot slots make no contribution to your wagering. On our welcome offer, Hi Lo games, Video Poker and Keno are left out as well.
Real money comes first
Your real money is always staked before bonus funds, and the bonus balance is used when there is not enough real money for the wager. If one wager mixes both, winnings are split in the same proportion, so a stake that is half real and half bonus pays half of any win to each balance. Bonus funds themselves can never be withdrawn.
Withdrawing before you finish
Withdraw any real money before the wagering is complete and your bonus balance is reset to £0.00, along with any outstanding promotions. The withdrawal page tracks how much wagering you have left, so you can decide first.
Opting out and fair play
You can opt out of bonuses permanently through our support team. We may stop crediting bonuses to your account, for example for responsible gambling reasons, while any bonus or free spins you already hold stay valid. Using several accounts, colluding or placing low risk bets just to clear wagering can lead to bonuses being cancelled, winnings voided and the account suspended or closed. If a redeposit bonus or free spin credit malfunctions, tell us within 7 days and send a copy of the offer message showing when it arrived. We can change wagering on future bonuses, while offers you already have keep their current terms.
Rainbow Spins slots and games
Slots are by far the biggest category in our lobby, with themes running from the rolling green hills of our Rainbow Riches Irish slots to Egyptian and fantasy worlds. Rainbow Riches, Rainbow Riches Megaways, 9 Pots of Gold, Big Bass Bonanza and Irish Luck are among the most popular games with our players.
Slots
We offer the latest slot machines and choose reliable games from providers with a solid reputation.
Megaways
Some Megaways titles give you up to 1,000,000 ways to win, with a different number of ways on each spin. Type Megaways into the search bar to bring the whole collection up.
Jackpots
A dedicated jackpots page gathers every jackpot game in one place, with labels that show which type of jackpot each title has.
Finding a game
Open the filters in the games window to narrow the lobby by provider, theme, rows, pay lines, feature, RTP or volatility. In most cases a game's information and help pages list its RTP.
Colourful Games
Featured Games
Roulette, blackjack, live tables and bingo
Beyond the reels, here is what else our lobby offers.
Roulette
Roulette is easy to pick up, with intuitive betting options and plenty of side bets once you want to take it further. Play the video version or join the immersive live dealer game.
Blackjack
Blackjack suits every level of experience, and varied betting limits leave room for different budgets. Choose video blackjack or take a seat at one of our many live dealer tables.
Live dealer tables
Live Playtech Roulette and Live Mega Fire Blaze Roulette sit among the featured games in our lobby, ready whenever you want a dealer at the wheel.
Bingo
Our bingo halls include 90-ball games, where each ticket holds 15 numbers and prizes go for one line, two lines and a full house. Ticket prices vary between games and rooms. The Free Bingo room is open to customers who have deposited within the last 7 days.
Rainbow Spins app
Take our games with you in the Rainbow Spins Casino app, made for players who want to spin wherever and whenever suits them.
Android app
The app is free to download from the Google Play Store. Install it, log in with your usual username and password, and pick out your favourite games.
Menu at your fingertips
On our mobile site, the menu along the bottom of the screen takes you to Club, Bonuses, Home, Wheel and Inbox.
Deposits and payment methods
You can fund your account using any of the methods below.
Visa Debit
MasterCard Debit
Maestro
PayPal
Skrill
Neteller
Paysafecard
Pay by Mobile
Your cards and methods
You can add up to 3 payment cards to your account. Every method you pay with must be owned by, and registered in the name of, the person who holds the account.
Interest on deposits
We are not a financial institution, so the money you deposit with us earns no interest, however long it stays in your account.
| Rule | Detail |
|---|---|
| Minimum deposit | £10 per transaction |
| Pay by Mobile | £2.50 fee on every deposit |
| Currency | GBP for every deposit and withdrawal |
Rainbow Spins withdrawals
Here is how to withdraw, and what to expect once you do.
How to withdraw on mobile
Log in and open My Account from the menu at the top right, then tap the cashier button listed under Your Trophies. Choose Make a withdrawal from the drop-down, then pick an amount or select other and type the figure you want.
Where your money goes
We can pay a withdrawal to any of the cards registered on your account, so let us know whenever a card needs removing. Withdrawals cannot be sent to Pay by Mobile.
How long it takes
Once the pending period has ended, the money should take 1 to 5 working days to reach your bank account. Some requests go through extra due diligence, account activity and verification checks, which can cause a short delay.
Your full balance in one request
You have the unrestricted right to withdraw your full real money balance in a single transaction, and each request shows how much of your money is withdrawable. If you withdraw and then close your account, we keep it open until the payment has been fully processed.
Verifying your account
We need to see your ID before we process your first withdrawal, and you can send it at any time after registering, so uploading early saves a step later.
Documents we ask for
Usually a valid photo ID such as a driving licence or passport, plus proof of address dated within the last 3 months, which can be a utility bill or a government issued letter showing your full name and current postal address. We may also ask for the front of your registered card with the middle 8 digits covered, so your name and last 4 digits stay visible, proof of your other payment methods, certified copies or checks on the source of your funds.
Uploading in My Account
Go to My Account, then Account Details, and find the Verification Status section, which lists what we need and where each document stands. Photo ID takes a clear photo plus a selfie, and on a desktop you begin by scanning the QR image on screen with your phone. For proof of address, connect your online utility account and we verify your address in real time. If your provider is not listed, select "I can't see my providers" to upload a photo or document instead. Files need to be JPG, PNG or PDF.
How long checks take
Photo identification submitted through the dedicated service in My Account receives an immediate response. For other uploaded documents, allow 3 working days for our review. Your withdrawal stays pending during the check. If documents are rejected, any pending withdrawal returns to your balance within 48 hours and we email you to ask for new ones. Once everything is verified, pending withdrawals are processed within 24 hours.
Why a document gets declined
Documents submitted in the wrong category are rejected. Proof of address may also be declined if it is too old, lacks your name or home address, or does not show all four corners clearly. If your details cannot be proven, we may withhold winnings and suspend or close the account, and we may repeat our checks from time to time.
Our licence, your money and our sister sites
We are operated by Jumpman Gaming Limited, which is licensed and regulated in Great Britain by the Gambling Commission under account number 39175.
Who your contract is with
When you register, your contract is with Jumpman Gaming Limited. Customers in Great Britain are covered by the Gambling Commission, while customers outside Great Britain are regulated by the Alderney Gambling Control Commission. Residents of the Republic of Ireland are among those we cannot register, and the United Kingdom is not on that list.
How we hold your money
Customer funds sit in a client bank account kept separate from company funds. They are not protected if the company becomes insolvent, which meets the Gambling Commission's requirements at the level called Not Protected. If that status changes, you will be asked to accept the change before you play again.
Complaints and eCOGRA
Email our customer care team within six months of the issue. We acknowledge a complaint within 48 hours and give you our decision within 8 weeks of receiving all the information we ask for. Customers in the United Kingdom can take a dispute to eCOGRA after our internal complaints procedure reaches a deadlock, or if no satisfactory resolution has been received within 8 weeks of making the complaint. eCOGRA is eGaming Compliance Services Limited, and you raise a dispute through the dispute page on its website, which also publishes its policies and procedures. The service is free, and its ruling is final for both you and us.
Part of the Jumpman Gaming network
We are one of the websites in the Jumpman Gaming network, and some safer gambling settings link the accounts you hold across the group.
Safer gambling tools
You can access our on-site safer gambling tools at any time of day without contacting support. The timing depends on the tool and the change you request. They sit on the responsible gambling page linked at the bottom of every page.
Deposit limits
Set a daily, weekly or calendar month limit, then review or lower it whenever you like. Daily limits run from midnight to 11.59pm Greenwich Mean Time, and weekly limits run from Monday to Sunday on the same time basis. Limits reset when the next period begins, and unused amounts do not carry over. In Great Britain the limit counts every deposit you make, and withdrawals in the same period do not free up room. Lowering a limit works at once, while raising or removing it waits 24 hours and needs you to log in and confirm again. The strictest limit applies, across all accounts we identify as yours on participating Jumpman Gaming sites.
Take a Break
Ask our support team, or set it yourself on site, for a break of 24 hours, one week, one month or any period up to 6 weeks. It stops play at Rainbow Spins only, and your account opens again automatically when the break ends.
Self-exclusion
Self-exclude on site, or by email saying how long you want to be away. The minimum is 6 months and we cannot lift it early. Within 24 hours it covers every account you hold with Jumpman Gaming, and any new account opened on a network site during the exclusion, including the first 24 hours, can be closed with its winnings forfeited. We start removing your details from marketing lists within two days. When the period ends, your account stays closed until you email us to reopen it, followed by a one day cooling off period. Any real money left in the account is returned to you, subject to verification checks.
GamStop
Our operator, Jumpman Gaming, is integrated with GamStop, the national online self-exclusion scheme open to all UK customers. If you are registered with GamStop you cannot use our site, and if you join it after opening an account with us, we take all reasonable steps to block access to your accounts and to our other sites. Accounts used while a GamStop registration is active can be closed, with winnings forfeited.
Reality Check
Reality Check reminds you on screen how long your session has lasted, counting from your first wager and repeating at the interval you choose. Each reminder lets you keep playing, view your transaction history or log out. Set it up alongside your other safer gambling tools.
Affordability checks
As part of our affordability process, we may set a deposit threshold across all Jumpman Gaming websites over a 4 week period. Both the threshold and the period can increase or decrease. If a limit we set blocks a deposit and you would like it raised, email us your latest monthly payslip, your most recent bank statement and the limit you want.
Closing your account is a separate step and works neither as a safer gambling tool nor as self-exclusion. A closure requested by email takes effect 72 hours after our support team confirms it, and logging in during that time cancels the request. If gambling starts to feel like too much, write to our safer gambling team by email. If you think you may have a gambling problem, GamCare can help on the UK National Helpline, 0808 8020 133. For support, GambleAware and Jumpman Cares are there for you, and parents can block gambling sites with filters such as Net Nanny or Cybersitter.
Contact Rainbow Spins customer service
Talk to our team on live chat during weekday hours, or email us whenever it suits you.
Live chat
Our live chat team is available from 9am to 4pm, Monday to Friday.
We aim to reply to every email within 2 business days. Keep to one email chain per question, because follow-ups and new chains on the same subject slow the reply down. Changes to your personal details are sent to us by email too.
You can also reach our customer service agents through our Facebook page.
Contact form
If you cannot find the answer you are looking for, our contact page opens a web form that goes straight to our support team.
FAQ
Our FAQ page gives quick answers to many common questions, from verification to withdrawals.
Rainbow Spins FAQ
How do I log in to Rainbow Spins?
Sign in with your username and password, or use Face ID or your fingerprint.
Is there a Rainbow Spins no deposit bonus?
When one of our offers includes card registration spins, they are credited once you add a debit card after signing up.
Do the welcome free spins have wagering?
The welcome spins themselves carry no wagering, but what they win turns into bonus cash with its own playthrough.
How long does a Rainbow Spins withdrawal take?
Your money is sent once the pending period has ended and then takes a few working days to arrive.
Is Rainbow Spins legit?
Yes, our operator holds a Gambling Commission licence for Great Britain.
Does Rainbow Spins have sister sites?
Yes, we are part of a wider group of gaming sites.
How do I contact Rainbow Spins customer service?
Reach us through live chat, email, our web contact form or our Facebook page.