Terms and conditions
About this website
At rainbowspinscasinouk.co.uk, the information about Rainbow Spins Casino is separate from the casino service itself. rainbowspinscasinouk.co.uk does not open gambling accounts, accept deposits, process withdrawals or decide account complaints. Questions about the content of this website can be sent to [email protected]. Casino transactions and account decisions belong with Rainbow Spins Casino support.
Jumpman Gaming Limited operates Rainbow Spins Casino. For its service in Great Britain, the operator holds a Gambling Commission licence under account 39175. That licence relates to the casino operation. It is not a statement that rainbowspinscasinouk.co.uk holds a gambling licence or manages player funds.
Your agreement with the casino
Registering a casino account creates an agreement between you and Jumpman Gaming Limited. The casino's terms govern registration, gameplay and use of that account. The information at rainbowspinscasinouk.co.uk does not create a gambling account agreement with this website or replace the operator's conditions.
You must be at least 18 to use the casino, and meet any higher gambling age applicable where you live. The operator can request evidence of your age at any point. Gambling involves the possibility of losing the money you stake. Eligibility also depends on the operator's territorial restrictions.
Registration and account security
The casino permits a single account for each person. Registration details and information supplied later must be accurate and complete. Changes to those details should be reported to casino support by email.
Keep your casino username and password private. The operator treats gambling transactions made with valid login details as the account holder's responsibility. If someone may have accessed your account without permission, contact the casino promptly. Password recovery uses the casino's reset process and the email address associated with your account.
Identity and payment checks
The operator can ask for documents confirming identity, age, home address and ownership of a payment method. It may also request evidence about the origin of your money and wealth, or require certified documents. Further checks can take place after registration.
A failure to establish the required details can lead to winnings being withheld or an account being suspended or closed. The casino's verification area handles document submissions. rainbowspinscasinouk.co.uk is not a destination for identity documents, payment card images or account verification requests.
Payment methods used for deposits must belong to the registered player and carry that person's name. Casino deposits and withdrawals use pounds sterling. Questions about a payment, rejected deposit or outstanding withdrawal need to go to the casino team responsible for the account.
Funds and acceptable play
Jumpman Gaming Limited keeps player money in a client account separate from its business funds. This separation does not protect customer balances if the operator becomes insolvent.
The casino prohibits bonus abuse, including coordinated play and multiple accounts used to exploit promotions. It also prohibits low risk wagering arranged solely to release bonus money. Consequences can include cancelled bonuses, voided winnings and restricted or closed accounts. Winnings arising through a game malfunction or an administrative mistake may also be cancelled.
Complaints and changes
Casino complaints begin with the operator's complaints team. The process provides for acknowledgement within 48 hours and a decision within eight weeks after all requested information has been supplied. A dispute may qualify for independent consideration following deadlock or if no satisfactory resolution has been reached within eight weeks of the complaint. For UK customers, the named provider is eGaming Compliance Services Limited.
The operator gives email notice before material changes to its terms take effect. Continued use of the casino after those changes constitutes acceptance. Reports about wording on rainbowspinscasinouk.co.uk belong with [email protected], separately from the casino's complaint procedure.